How to Complain.

Our objective is to provide a high standard of service to you at all times. However, we recognise that things can sometimes go wrong. When this occurs, we are committed to resolving matters promptly.

If you wish to make a complaint about our service you can contact the appropriate department using the contact details below. Please quote your policy number, claim number, or the reference we have given you.

Call us

Commercial enquiries

  • 01932 334 140

Weekdays: 9:00am - 5:00pm

Email us

Commercial enquiries

Write to us

Commercial enquiries

Towergate House
22 Wintersells Road
Wintersells Business Park
West Byfleet
Surrey
KT14 7LF

 

Call us

Travel Claims both new & existing

  • 0344 892 0081

Weekdays: 9:00am - 5:00pm

Email us

Travel Claims both new & existing

Write to us

Travel Claims both new & existing

PO Box 5523
Manchester
M61 0QQ

 

Call us

Medical Screening enquiries

  • 0344 892 1698

Weekdays: 9:00am - 5:00pm

Email us

Medical Screening enquiries

Write to us

Medical Screening enquiries

Towergate House
22 Wintersells Road
Wintersells Business Park
West Byfleet
Surrey
KT14 7LF